Call Centre & Customer Care Management

call_centre

In collaboration with “the Outsource Company”

START:
Jul 17, 2017
DURATION:
3 Days
ID:
CC&CM17
PRICE
₦75,000.00

Address

Digital Bridge Institute, Abuja   View map

As customer engagement gets more interactive and demanding, customer interfaces have to be personalized and processed real-time. The Customer is indeed king! More than ever before, Customer Experience is critical to an organization’s success.

Course Highlights:

  • In-depth understanding of Customer Care Mission, Mandate and Obligations.
  • Inventory and profiling of trouble areas.
  • The business value of good Customer Care Service.
  • How to design and deliver good Customer Care.
  • Familiarity with techniques and tools for achieving excellent Customer Care
  • Comprehensive real-life coaching on Call Centre Practises.
  • Comprehensive workshop scenarios for handling aggrieved, angry and frustrated customers etc.

Course fee includes workshop materials, certificates and feeding.

In collaboration with “the Outsource Company”

For enquiries, call Samuel on 08035908447or 09-2907017, Chinonye on 08034091075 or 09-2907016, Princess on 08033046671

An international call centre, job placement opportunities may be available for participants. Terms and Conditions apply.

Register Now

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